Privacy Policy

At Fix My Couch (“we,” “our,” or “us”), accessible from https://fixmycouch.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your personal data in accordance with applicable UAE data privacy laws.

1. Information We Collect

We collect personal information that you voluntarily provide to us when requesting a quote, scheduling a pickup, contacting us via WhatsApp/call, or submitting inquiries through our website forms:

• Contact Information: Full name, phone number, email address, and physical address (for pickup and delivery).
• Service Details: Images, videos, or descriptions of furniture provided for repair/reupholstery estimates.
• Location Data: Address details across Dubai, Sharjah, and Ajman to organize pickup logistics.
• Technical Data: IP addresses, browser types, device information, and site interaction data collected automatically via cookies.

2. How We Use Your Information

We use the collected information for specific business purposes, including:

• Providing, scheduling, and executing our sofa repair and upholstery services.
• Generating initial quotes and contacting you regarding your service inquiries.
• Coordinating free pickup and delivery to your designated location.
• Improving site functionality, customer service quality, and user experience.
• Sending relevant service updates, promotional offers, or invoice receipts (you can opt-out at any time).

3. Disclosure & Sharing of Information

We strictly protect your personal information and do not sell, rent, or trade your personal data to third parties. We may share limited data with trusted partners only when necessary:

• Logistics Partners: Sharing your pickup/delivery address and phone number with our drivers or delivery team.
• Legal Requirements: Disclosing information if required by UAE law, regulation, or court order.

4. Cookies & Tracking Technologies

Fix My Couch uses cookies to store information about visitors’ preferences and optimize the website experience. Cookies help us analyze web traffic and customize web page content based on your browser type or device. You can choose to disable cookies through your individual browser options.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the internet or electronic storage method is 100% secure.

6. Photos of Completed Work

Fix My Couch may take photography/videography of your furniture solely for quality control and portfolio purposes (“Before & After” photos). We ensure that no personal items, private home interiors, or identifiable customer details are included in promotional media without explicit consent.

7. Your Rights

Under UAE Data Protection regulations, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your personal data from our systems (where legally permissible).

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at: