Refund & Cancellation Policy

At Fix My Couch, customer satisfaction and high-quality craftsmanship are our top priorities. This Refund & Cancellation Policy outlines the guidelines regarding order cancellations, deposit refunds, and service guarantees for all furniture repair, reupholstery, and restoration orders across Dubai, Sharjah, and Ajman.

1. Order Cancellation Guidelines

• Cancellation Before Pickup: You may cancel or reschedule your service booking free of charge up to 24 hours prior to the scheduled furniture pickup time.
• Cancellation After Pickup (Prior to Work Commencement): If you cancel your order after your furniture has been picked up but before fabric cutting or frame repair work has begun, a nominal transportation charge will apply to cover pickup and return logistics.
• Cancellation After Work Begins: Once custom fabric cutting, foam cutting, or structural restoration work has commenced, orders cannot be fully canceled or refunded.

2. Deposit & Advance Payment Refund Policy

• Full Deposit Refund: If an order is canceled at least 24 hours prior to pickup, any advance deposit paid will be refunded in full.
• Non-Refundable Deposits: Deposits paid toward custom, special-order, or imported fabrics/leather materials become non-refundable once materials are ordered or cut specifically for your project.
• Refund Method & Processing Time: Refunds for eligible cancellations will be processed back to the original method of payment (Card, Bank Transfer, or Cash) within 7 to 14 business days.

3. Workmanship Guarantee & Quality Rectification

Because furniture repair and custom upholstery involve custom labor and tailored materials, completed services are non-refundable once delivered and accepted. However, we stand behind our craftsmanship with the following protections:

• Free Touch-ups & Adjustments: If you notice any stitching defects, loose fitting, or foam alignment issues upon delivery, we will pick up and rectify the work at zero additional cost.
• 48-Hour Inspection Window: Customers are required to inspect their furniture at the time of delivery. Any visible defects or quality concerns must be reported to our team within 48 hours of delivery.
• 12-Month Limited Warranty: We provide a 12-month warranty covering structural frame repairs and seam stitching errors. (Normal wear and tear, accidental spills, stains, or pet damage are excluded).

4. Customer-Supplied Materials

If you provide your own fabric, leather, or materials for reupholstery, Fix My Couch is not responsible for material flaws, durability, or insufficient fabric quantities provided by the client. Deposits and labor fees for customer-supplied material projects follow the same non-refundable guidelines once work has started.

5. How to Request a Cancellation or Support

To cancel an order, reschedule a pickup, or request a service revision under warranty, please contact us with your order details: