Shipping / Pickup & Delivery Policy

At Fix My Couch, we aim to make your furniture repair and reupholstery experience completely seamless. We provide doorstep pickup and delivery services across selected emirates in the United Arab Emirates. This policy details how our pickup, transport, and delivery operations work.

1. Service Coverage Areas

We offer complimentary and structured pickup and delivery services across the following locations:

• Primary Service Areas: Dubai, Sharjah, and Ajman.
• Other Emirates: Pickup/delivery to Abu Dhabi, Ras Al Khaimah, or Fujairah can be arranged upon request and may be subject to a nominal long-distance transport fee depending on the project scope.

2. Free Pickup & Delivery Terms

• Complimentary Pickup & Delivery: Free pickup and delivery apply to eligible full-restoration, repair, and reupholstery orders within Dubai, Sharjah, and Ajman.
• Minimum Order Eligibility: For small on-site spot repairs, minor cushion filling, or standalone fabric swatch visits, a small logistics fee may apply unless bundled with a major restoration project.

3. Turnaround Timelines

• Standard Turnaround: Most sofa repairs, foam replacements, and full reupholstery projects are completed within 5 to 10 working days from the date of furniture collection and fabric approval.
• Custom & Imported Materials: If your project requires specialty, custom-printed, or imported fabrics/leathers, timelines may be extended. Estimated completion dates will be communicated prior to collection.
• Express Services: Emergency or rush delivery requests can be scheduled based on workshop availability (additional rush fees may apply).

4. Site Access, Building Passes & Safety

To ensure a smooth pickup and delivery process, customers are responsible for the following:

• Gate Passes & Community Move In/Out Permits: Obtaining necessary building permits, security approvals, elevator reservations, or community gate passes (e.g., Emaar, Nakheel, DAMAC communities) is the sole responsibility of the customer.
• Property Access: Ensuring clear, unblocked pathways, staircase clearance, and working service elevator access for transporting bulky furniture items.
• Customer Presence: An adult representative (18+ years) must be present at the scheduled pickup and delivery time to hand over, inspect, sign off, and receive the furniture items.

5. Schedule Changes & Redelivery Fees

• Rescheduling: You can reschedule your pickup or delivery time free of charge up to 24 hours prior to the scheduled slot.
• Failed Delivery / No-Show: If our delivery team arrives at the agreed location and time but cannot gain access (e.g., missing gate pass, no response, no adult present), a redelivery fee of AED 150 – AED 250 may be charged to cover transport overheads.

6. Damage During Transit & Insurance

We treat your valued furniture with the utmost care. Our transport vehicles are fully equipped with protective padding, blankets, and securing straps. In the unlikely event of any transit damage caused by our team, Fix My Couch takes full responsibility to repair or replace the affected components at zero cost to you.

7. Contact Us

For questions about pickup schedules, delivery status, or community access requirements, please contact our logistics team: